We strive for 100% client satisfaction. However, due to the custom nature of our services, the following refund policy applies.

1. Design-Only Services

• Initial consultation fee (if paid separately) is non-refundable.
• Deposit for design phase: 50% refundable if canceled within 7 days and no work has started. After design work begins, no refund is issued.
• Final design deliverables: No refunds once 3D renders and drawings have been delivered.

2. Turnkey (Full-Service) Projects

• Deposit (50%): Refundable up to 14 days before the scheduled start date, minus any material or permit costs already incurred.
• Mid-project cancellation: You will be billed for completed work (measured by percentage of project completion). No refund on materials already purchased.
• Final payment (25%): Due upon project completion and handover. No refunds after final walkthrough and acceptance.

3. Digital Products

Mood boards, e-books, or downloadable templates are non-refundable once accessed.

4. How to Request a Refund

Email us at refunds@beautypackdelivered.com with your full name, project ID, and reason for cancellation. We will respond within 5 business days.

5. Dispute Resolution

If you believe a refund is owed, we encourage you to contact us directly first. Unresolved disputes may be submitted to arbitration as outlined in our Terms & Conditions.